FAQeng

Frequently asked questions:

Help, I cannot find the image I am looking for.
We have a subscription with the stock photo site Fotolia.com.
This site has millions of images in various categories. You can find the image you are looking for here. If you found one, click the image and you can see the image slightly larger (please check if the image shows “maandpakket”). Click on "Download comp foto” (below the image), and click the Download button under the image. Use the image name already suggested by Fotolia so we know the number of the image.
You can then use the filed image later to order in the shop under “Your own image”.
Our quality indicator will indicate that the image is too small, but you can ignore that warning as we will provide the larger version. 
This means that we will purchase the image from Fotolia for you, free of charge and use it to print your order
.

In what format should I provide a personal image?
The only format our website currently accepts is .JPG.
We can print from .EPS, .AI or .PDF, but then you would have to send the data to us via
info@fotomuur.com.

Is an image from my phone suitable? 
Yes, it might be. Images are displayed on the website by a lesser quality RGB monitor (if calibrated) in the RGB colour system.
We print in CMYK colour system, all colours are printed more natural.
This is an advantage of the four-colour printing process.

Is there a color difference between the images on the screen and the final wallpaper?
Yes, a little bit. Images are displayed on the website by a lesser quality RGB monitor (if calibrated) in the RGB colour system.
We print in CMYK colour system, all colours are printed more natural.
This is an advantage of the four-colour printing process.

 

I want to use an image of my own, what requirements must the image abide by to be used at a size of 2,5 x 4.0 meter?
Keep in mind that for every meter of wallpaper the original image must have at least 700 pixels.
So an image for a wall that's 2.5 x 4 needs an image of 1750 x 2800 pixels.
Of course a lower quality is a possibility, but this effects the sharpness of the wallpaper. 

Is there an instructionmanual on how to apply the wallpaper also provided with the wallpaper?
Yes clear instructions are included.

Should I provide extra space when specifying the measurements of the wall?
If the floor and the ceiling do not run quite parallel, we recommend to raise the height and width with a few centimeters.
We print exactly the size you specify.

What is the quality of the wallpaper on which the images are printed?
The wallpaper that we use is class A double-layer non-woven wallpaper. This means that not the wallpaper, but the wall must be provided with glue.
So no messing around with a wallpaper table. The material is washable, and easy to remove again, even after years. It is ideal for printing images and highly color-resistant.

Non-woven wallpaper on strips of 46.5 cm thickness is 150 grams.
Non-woven wallpaper for 75 or 150 cm strip width is 200 grams.
For seamless wallpaper up to 315 cm height and unlimited width we use vinyl wallpaper with a thickness of 350 grams.

Do not hesitate to ask us any questions. You can do this via our chatfunction or you can send your question to: info@FotoMuur.com